Our Clients
Our clients are drawn from numerous industry sectors across the UK, each with highly specific requirements. What they all have in common is that they provide goods or services to UK consumers, and are looking for ways to maximise their long-term profitability through tactical improvements and strategic approaches to customer acquisition, retention and debt collection and recovery.
In their words:
“The Fraudscreen coding plays an integral role within our data selection models. It has consistently proved to be a highly discriminatory and valuable risk management tool, delivering improved payment performance. Fraudscreen have established themselves as a trusted partner, working closely with us to deliver a unique solution in a highly professional and effective manner.” Stephen Boyle, Head of Marketing Services, Reader's Digest
“BCA have enjoyed a working relationship with Fraudscreen for several years now. We have integrated Fraudscreen into our total screening strategy and it continues to have a positive impact across all of our marketing activity. Given this success, the quick turnaround times, high levels of automation and their business understanding, I would certainly recommend Fraudscreen to any organisation looking to support their financial risk management.” Nick Rice, Marketing Director, Book Club Associates
“The customer acceptance scorecard is now an integral part of the business’s operational approach to risk management. The coding created by Fraudscreen has generated significant insight to the potential payment behaviour and associated risk for new customers, whilst the inclusion of these codes alongside other key metrics that drive our business has added additional relevance in our communications and had a major impact on reducing debt rates.” Steve Carswell, Marketing Services Director, Compton & Woodhouse
"We engaged Fraudscreens Telecollect activity in January 2009 to develop a collections strategy that incorporates their payment intent risk codes and implements them via outbound telemarketing. The campaign involved incentivising early settlement of overdue debts, accelerating the rate of payment on future debts and converting to automated payment methods. Fraudscreen managed the whole process for us; creating a segmentation to predict the likelihood of payment, developing the collection strategy, scripting and making all calls. We were delighted with the outcome; with conversion rates well in excess of our expectations the campaign generated significant cash collections and speedier future collections. The cost savings we achieved from avoiding future collection costs and reducing bad debt exposure have far outweighed the costs of the exercise.” John Mason, Financial Director, Grolier
