Case Study | Increasing profits from mobile contract customers
| Sector | Mobile telecoms |
|---|---|
| Products | cipher:risk |
| Application | Credit risk |
In their attempts to always own the latest handset, a growing percentage of consumers are turning to first party fraudulent behaviour by deliberately defaulting on their monthly contracts. With limited upfront costs, monthly contracts let many credit worthy consumers own the latest technology but with no intention of honouring their financial obligations. Even after passing credit checks first party fraudsters will fail to pay or return the handset. This case study, for a well known service provider, shows how Fraudscreen was able to accurately predict which customers were most or least likely to default, despite having passed the credit check. From this, we were able to create a swap-set of customers whose credit decision could be reversed, so increasing annual profits by £2.5 million.
